OK, now you guys see where I was headed. I have to base these troubleshooting procedures upon what I have found to be the most likely scenario. Here it was that you had a 120V transformer, as that was in my experience far more likely than a miswired one.
What I have found is that it is often more expeditious to start with the user collecting data in a methodical fashion rather than offering three or four guesses as to what may be wrong. I have lead folks down a twisted path and created frustration at times when I have thrown too many possible scenarios into the mix.
Our apologies on the mix-up, and we will send the proper transformer.