shipping status

[Doc B]

In spite of the ongoing dreary outlook going around about the economy, we have been slammed this Xmas season, starting about late October. Obviously we are very pleased with the fact that folks want our kits, thank you! I'm sure it looks to the outside world like we are doing nothing but making people nervous about getting products in time for the holidays.

In fact we are kitting up parts and burning manuals and such as fast as we can. However it appears that some of our suppliers have been caught unprepared for our orders as well. Many kits have been stalled for the past few weeks by the backorder of a part or two. We have supply shipments that are temporarily lost, some that have fallen behind the original ETA, and some that are backordered until pretty close to Xmas.

Queenie has been working these issues with remarkable agility, riding herd on all of the little delays, and we are starting to see the things we need show up. So there should begin to be a whole lot of just about every kit shipping out starting tomorrow and continuing into early next week.

So hang in there folks, we intend to take care of each and every one of you and get those kits you've been waiting for into your hands ASAP!

 

[Doc B]

OK, things have started to flow! Quickies, S.E.X. kits and Stereomours shipped today. We have more of all of those to ship in the next day or two, along with Eros, Seduction, Paramount, Smack, power cords that were ordered with kits (power cords ordered on their own have already shipped) and of course a huge batch of Crack kits. Those are packed as far as we can take them, and the chassis should be shipping out to us Friday. So about 80% of the Crack orders we have should be going out en masse early next week. The rest will ship when we get the next shipment of chassis and power transformers in early January. Foreplays are awaiting chassis plates which should be here soon after Xmas.

Everyone here at BHQ is on KP (KEEP PACKING!) and we will probably be working through the weekend to make sure we fill every order possible by Xmas.

 

[lextek]

Thanks for the update.

 

[berniebanks]

Sounds like your elves are having to work extra hard for Santa hope one of the Seduction kits being packed will be coming my way.
Thanks for keeping us all updated

Happy Holidays to to all at Bottlehead

 

[Grainger49]

How about a Christmas Bottlehead logo with the Santa hat on it?

 

[Doc B]

A shipment of wood bases should be arriving this morning, that was the last piece we were waiting for for several kit orders. Thanks to JR for getting those to us so quickly!

 

[lextek]

Can you be addicted to Crack before even having Crack?

 

[Doc B]

A critical "lost" shipment of tubes and sockets arrived today. We got a lot of kits out yesterday and we are getting a lot more out today. In spite of my main workstation crashing a while back and not having time to fully reconstruct it (don't believe that a RAID 1 array is easily restored!) I have attempted to kludge together enough software on other 'puters here to be able to update the web site. I have updated the delivery status page to the current moment. There are still a lot of things that look way backordered. The status on those will change as at least three critical components that we have been out of show up tomorrow. So it will be worth checking here or on the delivery status page later tomorrow and late Monday for more current status.

At this point we have shipped the oldest SEX kit, Smack, Quickie, Stereomour, Eros and Seduction orders. More of these will ship as the back ordered parts arrive tomorrow. All of the Paramounts are packed and are either shipping today or awaiting shipping instructions and will ship ASAP. The oldest Crack kit orders are just waiting for chassis panels that should arrive tomorrow, so Eileen and I are planning a major Crack-pack tomorrow. More will ship when we get the next batch of chassis panels in, probably in early January (By the way that next production run is already about 2/3 sold out, so if you want a Crack early next year, order it NOW). Foreplay will also be a bit delayed yet as we are awaiting chassis panels due in the week or two.

OK, that's what I know. Back to the CD burner...

 

[InfernoSTi]

May I say this thread makes me proud.  Congratulations on your business demand exceeding supply.  If all our companies were in such as state, we would be all Bull and no Bear!  Well done, Doc and Team! 

And a Merry Christmas to all...

John

 

[Doc B]

Well, thank you! I have to say that the support you guys give us makes me proud.

Getting ready to move a whole lot of Crack today, and some Speedballs.

 

[jrebman]

Dan,

Thanks much to you and the rest of the team there, and as John said, it makess me proud to be a Bottlehead.  I wonder how many of these are folks new to BH vs people upgrading or adding to their collections -- but in either case, lots of great audio for all involved.

John, I think it's all about great sound, superb value, and dealing with friendly, competent people of impeccable integrity that is the key here.  How great it would be if every company did business like this.

Thanks also Dan for the updates -- hope one of those Eros kits will be coming my way, and maybe something else, but I'm not supposed to know about that .

-- Jim

 

[Grainger49]

Well, thank you! I have to say that the support you guys give us makes me proud.

Getting ready to move a whole lot of Crack today, and some Speedballs.

Dan,

I can't help but wonder if your posts come up one the DEA internet searches????

...John, I think it's all about great sound, superb value, and dealing with friendly, competent people of impeccable integrity that is the key here.  How great it would be if every company did business like this....

Even though we hear this often from newbies let me second this.

 

[Doc B]

Lots of Bottlehead holiday cheer, queued up for the UPS man and the postman.

 

[lextek]

I can't quite read the labels..Pretty, cool this Bottlehead community.

 

[jlschweiger]

I'm pretty sure I see mine there next to the potted plant!  Best holiday wishes to all at Bottlehead HQ!

 

[mchurch]

Well, thank you! I have to say that the support you guys give us makes me proud.

Getting ready to move a whole lot of Crack today, and some Speedballs.

Dan,

I can't help but wonder if your posts come up one the DEA internet searches????

...John, I think it's all about great sound, superb value, and dealing with friendly, competent people of impeccable integrity that is the key here.  How great it would be if every company did business like this....

Even though we hear this often from newbies let me second this.

Even though I a newbie to BH I have done a lot of online purchases in my time and I have to say Dan, for such a "family" operation your service is exceptional as well as the product offerings.

I don't know about DEA searches but I'd love to see the look on Canada Customs faces if you filled out the declaration form as "1 Crack Kit". If they didn't open and search it I would likely have a visit from the RCMP with the postman. Speaking of the Customs Man, do you order from the Tube Store and Parts Connexion? Do you pay duty on the shipments? The reason I ask is that when I pay duty for the kit they are essentially collecting duty twice for the same parts. Nice racket they have! Canada customs collects duty when the goods are shipped to these distributors, you pay duty to US Customs and Canada Customs collects it again when you ship to us here. Just a little side note in the season of shipping!

Keep up the outstanding service


Cheers and Merry Christmas and Happy New Year!

Mike

 

[btrancho]

I see from the updated delivery status that Cracks ordered through 11/30 have shipped.  I ordered on 12/1.  Does that mean I might get lucky and have mine shipped early this coming week or is that the cutoff for this batch and delivery early in the new year is more realistic?

It works either way for me, I just would like to know so I can plan around some other projects I've got on my list. I know you folks are doing the best you can and, like everyone else, really appreciate your efforts.

 

[Natural Sound]

I pulled the trigger on an Extended FPIII upgrade and a Speedball upgrade during the black Friday sale. I don't know when I'll have time to install my upgrades due to a hectic holiday schedule. If it helps, I can wait a little in favor of getting someone else's kit delivered for Christmas. Happy Holidays and congratulations on another successful year at Bottlehead. Just wait until the economy picks back up again ;-)

 

[Doc B]

I see from the updated delivery status that Cracks ordered through 11/30 have shipped.  I ordered on 12/1.  Does that mean I might get lucky and have mine shipped early this coming week or is that the cutoff for this batch and delivery early in the new year is more realistic?

Hi Bob,

IIRC your kit did ship. You should have a Quantum View shipping notice from UPS if it did, and if the notice didn't get junked. If we don't ship all of the orders from a given date I will post the previous day's date on the delivery status. But I think we may have been able to ship a kit or two that was ordered on the 1st. I'm not at the office to verify (it is, after all, Sunday and audio mfgrs need to take a little time off to Xmas shop too!), but I'm pretty sure I remember putting a shipping label with your name on it on a box.

To folks who ordered after 12/1 - we have another shipment of panels on order, that should cover most of the orders we have received since 12/1. I will guess that those kits will ship in early to mid January. Orders are still pouring in, so we will be ordering another batch of panels ASAP.

Once again thank you all for your patronage! We took a big gamble moving into our $new office$ and you are making us happy that we did so and can be more efficient for it.

 

[btrancho]

I see from the updated delivery status that Cracks ordered through 11/30 have shipped.  I ordered on 12/1.  Does that mean I might get lucky and have mine shipped early this coming week or is that the cutoff for this batch and delivery early in the new year is more realistic?

I'm not at the office to verify (it is, after all, Sunday and audio mfgrs need to take a little time off to Xmas shop too!), but I'm pretty sure I remember putting a shipping label with your name on it on a box.

I think what impresses most of us who do business with Bottlehead is quotes like the one above.  Where else would one of the principals remember your name on a box!?

I didn't get any shipping notification (hence my post), so I'll call a bit later today to confirm [CORRECTION -  The notice was buried in my inbox.  It's due to arrive on Friday! ]

To all the folks at Bottlehead and on the forum - the very happiest of holidays and a wonderful New Year.

Bob