shipping status

[jrebman]

Dan,

When you have a minute, can you let me know if my Eros kit shipped?  I only ask because from my records it looks like I ordered on Oct 15 and the shipping status page says that everything through 11/14 has shipped and I did not get a QV notice.

Only reason I ask is because we're headed out of town first thing Thrursday and if it has shipped and won't be here until after then, I'll have to have a neighbor keep a look out for it.  No biggie as I obviously won't be able to do anything with it until we return in January, but don't want it sitting on our porch all that time.

Thanks,

Jim

 

[Doc B]

Hi Jim,

Our records indicate that your order was actually November 15th, which means it's the next one in the queue to go out. We have a situation in the packing area this morning - the phone company was digging outside and broke a water main, which filled the back hallway and part of both the packing room and the lab with mud. The crew just arrived to clean up the mess. Once we get cleaned up we will be back to getting out as many orders as possible. 

 

[jrebman]

Dan,

Thanks -- that was November?  Wow, things have been even crazier here than OI thought .

Sorry about the mess, and no rush on my behalf too much on my plate right now and I just bought a basic phono pre to get me started so I can take my time with the Eros.

-- Jim

 

[lior.amsalem]

Hi Doc,
As btrancho mentioned, delivery status page says order thru 12/1 have shipped, I've ordered mine 11/28, any update on my order?

Thanks in advance,
LA

 

[Doc B]

I'm not in the office at the moment, but there are quite a few packages shipping outside the US that are waiting to be picked up by the postman today.

 

[jrebman]

Thanks much to Santas Schmalle and the rest of the elves at BH... muy new Smack present arrived in plenty of time.  I also see that my Eros has shipped, so that will be waiting for me when we return.

Thanks folks, and happy holidays to the whole  BH family!

-- Jim

 

[mchurch]

Thanks much to Santas Schmalle and the rest of the elves at BH... muy new Smack present arrived in plenty of time.  I also see that my Eros has shipped, so that will be waiting for me when we return.

Thanks folks, and happy holidays to the whole  BH family!

-- Jim

+1 for me as well, my power cord kits arrived today and Santa was good to me, no duty, no taxes! A first for me.

Merry Christmas to all BH family and members.

Mike

 

[Doc B]

I have just updated the delivery status again. We have shipped pretty much everything we can for the week except for a few Tape Project albums that will go out today or tomorrow. Then we will be going into in a short wait state as our suppliers come up with the next round of parts and we wait for our office to be put back together after being torn up to dry everything out after this week's flood.

 

[lextek]

Any quesstimates when Crack kits ordered 12/6 may ship?  Just wondering......

 

[shadowboxer]

Any update on shipping status of *Smack* ordered in mid-December?

 

[Doc B]

We're just getting back in the saddle this week. We should have a better picture of when the various kits can ship in a day or two.

 

[langendorf]

Hi

I ordered a speedball upgrade the 15 December, and was told it would be shipped in a few days. But was delayed by some resistors.

I have mailed you 3 days ago, But without any answer??


I do understand it is cheaper to run a bussines this way, bye getting payment first. But i hate waiting... It wasn't easy waiting for the crack, and it still isnt easy waiting

 

[Doc B]

I'm looking at the shipping log and it appears that Speedball kits ordered through 12/18 have all been shipped. Yours has probably gone out in the latest shipment. Might check your email for a Quantum View shipping notice from UPS.

 

[Doc B]

This thread is basically a way for me to post what I know about overall shipping status at a given moment. Most folks don't seem to use their real names in these posts and thus I often don't know who's order to look up when I get a request here. The best way to find about an individual order is to email Eileen at queen at bottlehead dot com or call her at 206-451-4275. Sometimes it can take a couple days for her to respond, and sometimes our spam filter filters out customer emails by accident. So if you haven't heard back it can be best to call Eileen at 206-451-4275.

 

[Doc B]

I have updated the delivery status page. Not a lot of changes in every category yet, but we have shipped some Cracks, Speedballs and Quickies. We will be working over the weekend to catch up on more shipments and I will update again early next week.

 

[berniebanks]

When will Seduction kits be shipping I placed my order on Dec 8th 2011 so guess I just missed the last lot that went out.

Thanks

 

[Doc B]

We went in to the office over the weekend and got as many kits packed and shipped as possible yesterday afternoon. The snow is starting to collect, and it's supposed to continue to pile up for the next day or two. We will attempt to head in this morning and get some more done, but we may end up stuck at home tomorrow.

 

[dsio]

Hi, I'm just wondering what the availability is like on two Crack+Speedball kits at the moment, just wondering what the lead time is at the moment on this package, and if possible what kind of shipping cost would there be to Brisbane, Queensland, Australia, 4069, I emailed [email protected] a few times but emails don't seem to be getting through or something.

 

[Doc B]

We are working through Crack orders from December at this time. At the moment we are awaiting 120V power transformers for domestic kits. We do have 240V power transformers in stock. My best guess is that the kits would ship in the next three or so weeks. We get several Crack orders daily, so if one decides to wait two to three weeks to place an order, there will be that many more orders ahead of that order. The best bet is to get in the queue. I know that sounds rather unconventional in this day of getting all sorts of products overnight from Amazon. Because of the range of kits we offer we have to order a broad range of parts in relatively small batches and they take some time to be produced, leading to a fairly consistent backlog - one which has increased a bit since orders went way up unexpectedly this past holiday season. We are adjusting for the increased orders (doubling production for Crack) to attempt to get to a kits-in-stock condition, but at this time there is still a lag of a few weeks as the parts are manufactured.

Regarding shipping, It would be $110 for two kits. We don't charge international shipping until the kits ship. We worked through the weekend to continue to get caught up on orders before the storm hit today. Today we are snowed in at home so we won't be at the office to answer the phone, but we do have email access, unless the power goes out.

 

[berniebanks]

Doc, Ive also tried emailing Eileen several time regarding my Seduction order but no replies, tried different email accounts in case it got caught in spam as well. My order number is #1323327195 would you mind letting me know when it is likely to ship out.

Thanks very much for your help