NEW WEBSITE COMING!
- Thread starter Doc B
- Start date
The site moved to a new server. That means there can be old IP addresses associated with some stuff in your browser. If your browser is still pointing to the old site for some functions it won't always find the new one. I'm sorry you guys are having trouble and I'm trying to help. If only three guys out of 2000 can't get the unread posts link to work, my hunch is that there is something in their browser settings that needs to be refreshed. You may need to clear cookies, clear history, reset passwords, or something else I don't know about to clear the old IPs. I have been able to get everything to work on my PC workstation with Chrome and my iPad with Safari. Eileen, PB and Josh all have full function too on PCs, Macs, iPhones and Androids. We have checked any thing we think might be pointing to the old site with Josh P. and all is coming up good. Any issue I have had on my own computers has been fixed by one of the three things I mentioned above, cookie, history or password updates.
One suggestion is that if your username and password are autofilling, try clearing the fields and typing them in manually and re-saving them. Also if you guys want to call I would be happy to offer suggestions, as it is not clear to me exactly what you have tried to correct the problems you are having. 206-451-4275, I should be in the office in about an hour.
One suggestion is that if your username and password are autofilling, try clearing the fields and typing them in manually and re-saving them. Also if you guys want to call I would be happy to offer suggestions, as it is not clear to me exactly what you have tried to correct the problems you are having. 206-451-4275, I should be in the office in about an hour.
galyons
New member
I also had the issues with the "Mark All Posts Read" and "Show unread posts since last visit.". Logging out of the BH forum, closing my browser, reopening browser, logging back on to BH forum, then hit "Always Stay Logged On".
No more issues. Doc is right that most of the issues are our own browsers cookies and cache.
Cheers,
Geary
No more issues. Doc is right that most of the issues are our own browsers cookies and cache.
Cheers,
Geary
I'm gonna plug Ccleaner one more time for folks with PCs. Eileen was having trouble logging in to our admin panel for the website last night. We first went into Chrome and tried clearing cookies and 7 days of history, with no luck. After I ran Ccleaner she logged in no problem. On my iPad i needed to go into Safari password settings and clear out the URL for the admin panel and then go to the admin page and simply log in. These kinds of approaches should probably work for forum log in too.
The other thing we have been hearing about is that people are having trouble logging in to the new shopping cart with their old user account. The customer registration info was not transferrable from our crappy old cart to this cool new one, and thus you will need to set up a new customer account the first time you place an order on the new store. You can also order as a guest.
The other thing we have been hearing about is that people are having trouble logging in to the new shopping cart with their old user account. The customer registration info was not transferrable from our crappy old cart to this cool new one, and thus you will need to set up a new customer account the first time you place an order on the new store. You can also order as a guest.
murray said:
Strangely this seems to have done the trick & all works well now. Thanks Murray (from a fellow Kiwi).
Another thing I did, which I'm not sure has been mentioned: delete all Bookmarks/Favourites pointing to BH.
Had several different ones with links to certain pages I wanted, so get rid of those before you reinstate them.
I have one remaining small issue. It really is just a minor niggle, but I no longer have a favicon image in my saved links in Firefox (just a blank grey dashed-line rectangle). It seems fairly common that these disappear for a while when websites get upgraded and sometimes clearing cache, etc. can get it reloaded. No luck with that here. Is everyone else seeing the favicon? The Favicon is a small square "Bottlehead" icon image that is displayed in the Firefox Tab, and with any saved links. If no-one's seeing it, then maybe it wasn't copied across in the upgrade.
2wo
Active member
A few more data points. I deleted the cookies in Firefox this morning. The forum had me log in and show new post worked.
This evening, I tried again, still have to log in but show new post not working. For giggles I logged in on my work laptop, running IE 8, which I do not use as a rule to visit this or other forums. The same, no new post. I log out go back to my home (Firefox) comp to post this, and show new post brings up a few from today and a couple from months ago which I may have not read. This without making any changes. My i pad and Samsung tablet work fine.
I don't have any trouble when I visit other forums that run "Simple Machine"...John
This evening, I tried again, still have to log in but show new post not working. For giggles I logged in on my work laptop, running IE 8, which I do not use as a rule to visit this or other forums. The same, no new post. I log out go back to my home (Firefox) comp to post this, and show new post brings up a few from today and a couple from months ago which I may have not read. This without making any changes. My i pad and Samsung tablet work fine.
I don't have any trouble when I visit other forums that run "Simple Machine"...John
Grainger49
New member
Dan,
I have a problem. When I click on an included, I believe Bottlehead hosted, picture it ends up being 3 times the width of my screen. I can't see the picture well at all.
This has been happening only since the new upgrade.
Thanks....
I have a problem. When I click on an included, I believe Bottlehead hosted, picture it ends up being 3 times the width of my screen. I can't see the picture well at all.
This has been happening only since the new upgrade.
Thanks....
Grainger49
New member
I'm Windows XP, Firefox.
Ditto here - Win 7, Chrome. Do users have to reduce their image size prior to uploading? I've always done so (even when I linked to my own host). Uploading a 4000 x 3000 image is asking for trouble unless SMF can auto-resize. I'd think that perhaps a 1000 px max horizontal size would eliminate the problem.galyons said:Grainger49 said:
Same here! PC/Windows 8.1, Firefox. No option to reduce the jpeg is showing.
Cheers,
Geary
There's a slider bar to let you scroll around the image, but it should indeed be tweaked a bit.
Grainger49
New member
Seriously, was saying I need to adjust the slider twice to see all of the picture. The photos I'm thinking of also are so tall that I can only see about 1/3 of them at a time.
