Hi Aaron,
12 months! I don't know what lead time Clark quoted you, but he gave me a lead time of 4 to 6 weeks when I placed the order. Like you, I ordered the old style version. When 12 weeks had passed and I received numerous "shipping next week" emails I had enough and sent Clark a lengthy email detailing our correspondence and the many instances of unfulfilled deadlines and lack of initiative on his part to keep me in the loop on any delays in production schedule. I, as client, shouldn't be put in a situation where I have to continuously follow up to see what's going on - Clark needs to proactively keep me in the loop on any issues with production.
In response to the email, Clark gave me a firm shipping date, which I had requested. It was only after the order was shipped that Clark told me that he shipped a super light orca and not the old style that I ordered because there was production difficulties with the old style. There is a 100 USD difference between the two. Clark said he informed me of the change but I am pretty sure we did not have that conversation.
Suffice it to say it was pretty frustrating to do business with him. Honestly I'm not surprised others may have had similar experiences now that I think about it.
Clark still hasn't refunded the 100 USD difference between the old style that I paid for and the super light that he shipped to me. I don't really understand what kind of book keeping he has to do on his end to issue a refund through PayPal but I can't imagine it to be too onerous. It has been nearly three weeks since the order was shipped and he has yet issues the refund. I'm going to open up a dispute on PayPal if he doesn't issue the refund soon.
I too echo Aaron's comment that I think Clark has great potential but really needs to work on his customer service. It really is a deal breaker for me in this case.
12 months! I don't know what lead time Clark quoted you, but he gave me a lead time of 4 to 6 weeks when I placed the order. Like you, I ordered the old style version. When 12 weeks had passed and I received numerous "shipping next week" emails I had enough and sent Clark a lengthy email detailing our correspondence and the many instances of unfulfilled deadlines and lack of initiative on his part to keep me in the loop on any delays in production schedule. I, as client, shouldn't be put in a situation where I have to continuously follow up to see what's going on - Clark needs to proactively keep me in the loop on any issues with production.
In response to the email, Clark gave me a firm shipping date, which I had requested. It was only after the order was shipped that Clark told me that he shipped a super light orca and not the old style that I ordered because there was production difficulties with the old style. There is a 100 USD difference between the two. Clark said he informed me of the change but I am pretty sure we did not have that conversation.
Suffice it to say it was pretty frustrating to do business with him. Honestly I'm not surprised others may have had similar experiences now that I think about it.
Clark still hasn't refunded the 100 USD difference between the old style that I paid for and the super light that he shipped to me. I don't really understand what kind of book keeping he has to do on his end to issue a refund through PayPal but I can't imagine it to be too onerous. It has been nearly three weeks since the order was shipped and he has yet issues the refund. I'm going to open up a dispute on PayPal if he doesn't issue the refund soon.
I too echo Aaron's comment that I think Clark has great potential but really needs to work on his customer service. It really is a deal breaker for me in this case.
