shipping status

[shadowboxer]

Any update on SEX 2.1 orders?

 

[Doc B]

As I mentioned, we are snowed in at the house today. Won't be able to give any updates until we can get into the office, but I did update shipping status today. I know it seems like Seattleites are whimpy when it comes to snow. Maybe only 4 to 7 inches fell, big deal. What is never explained is that the temp gets just above freezing during the day and then below freezing when the sun goes down. So under that four inches of snow is about an inch of very nasty ice, and a lot of streets are like a skating rink, even with the fancy Yokahama ice tires I put on the C220. Getting up our 200 yd driveway is pretty thrilling (Ferchrissakes, don't stop! And don't push on the gas too hard! Countersteer! Countersteer! We're gonna go in the ditch!) We're about ten miles from the office and it gets really gnarly in places between here and there. The weather is supposed to improve by Friday and we hope to be back in the office then.

 

[berniebanks]

Thansk, I'm lucky I dont face that issue living in hot and humid Singapore for the last 14 years.

I checked the updated shipping status which mentions "Seduction phono preamp orders through 1/2 shipped", so I am wondering if my order placed and paid for on 12/8/11 has somehow slipped through the net as I have not receieved any shipping notofication or payment request. Please accept my apologies for using the forum to check on my order as I have not been sucessful with emails.

 

[Doc B]

Hey Bernie,

Your kit is packed and ready to ship. Eileen just needs to contact you about the shipping amount. She will contact you when we are back in the office.

 

[berniebanks]

Hi Doc,

Thanks, sorry to have been a bit of a pain chasing the order. Hope the snow and ice clears soon

Cheers

 

[shadowboxer]

Any update on Shipping SEX 2.1's?

Tried calling yesterday but your voicemail is full and wouldn't accept messages.

 

[Doc B]

Yes, we had a lot of messages because we had not been able to get into the office last week. We should start to see some of the essential parts coming in in the next few days. We have been waiting for power transformers, wood bases and chassis for some kits.

 

[Doc B]

We're headed out the door in a minute to meet up with the UPS man, who should have a big batch of power transformers. That will bring us one step closer to a massive catch up on shipping.

 

[langendorf]

Hi

I still havent recived any thing. And i havent got any shipping notice from UPS via email.

Could you please check your order history, and give me some response

 

[langendorf]

I have receved the package, so thats good. But it would have been nice if you had sent the T&T

 

[Doc B]

In the past when a customer informs us they didn't get tracking info we have suggested they check their spam folder and they have usually found it there. Unfortunately it is not possible for us to reference a sale to a Bottlehead Forum username. This is one good reason to sign a post with one's real name as we request in our forum rules. Or you can call us at 206-451-4275.

 

[shadowboxer]

Reeived the SEX kit today - excellent!

However the mpedence swithcing kit I added to the order didn't come with it nor was listed on my invoice.  Will they be shipping soon?  I called a little while ago and left a voicemail to confirm i'll reveice it.

Thanks!

 

[Doc B]

Unfortunately it is not possible for us to reference a sale to a Bottlehead Forum username. The impedance switching kit for the SEX 2.1 has not been released yet and thus we have not yet begun to take orders for it. That would explain why it was not listed on the invoice. We hope to have it ready in the next couple of weeks.

 

[Doc B]

I started this thread as a means for me to post general information about the status of shipments, like what we are packing or shipping on a given day, and what might be holding up the shipment of certain items and an estimate of when we will see the parts we need to complete that kit.

What has been happening is that people have been posting here about individual orders, presumably with the idea that they will get an answer more quickly. That does not work well, in part because people post anonymously. There is no way for us to understand who is inquiring about an order with only a Bottlehead Forum user name as a reference, and many participants choose to ignore our request to sign posts with your real name as we request in the forum rules. I think I have expressed this a few times now, so I will now desist and simply point out that the best way to get information about a specific order is to email Eileen at queen at bottlehead dot com or call 206-451-4275.

I am locking the thread so that it can continue to serve its original purpose in an efficient manner.

Today we are working on a few different kits, catching up the oldest orders. This would include Quickie, Crack, Tape Path Mod kits, Paramount and Stereomour. I will update the delivery status page at the end of the day.

 

[Doc B]

We are back to work today. We shipped several Tape Path Mod kits, and we are continuing to prep a lot of other kits. We plan to work through the weekend to help get caught up. Should be lots of Crack kits, Speedball kits, Eros, Paramount, power cords kits and others shipping next week. We are awaiting iron for Stereomour and SEX, should see that late next week or early the following week.